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Reservation
POLICY

THANK YOU FOR CHOOSING ALYESKA RESORT

Your reservation is subject to the following terms & conditions:

Cancellation Policy

Our cancellation policy fluctuates based on stay dates. Please refer to your confirmation email for the cancellation policy specific to your reservation, or contact our reservations team for details. The Standard Policy below may not apply to your reservation, based on date of stay.

Standard Policy: In the event of cancelling your reservation after 4pm AKT two days (48 hours) prior to your arrival date, you will be charged for one room night plus tax and resort fee. Modifications will not be permitted within 48 hours of your stay. Cancellations processed prior to 4pm AKT two or more days (48 hours) prior to arrival will result in a full refund.

If you do not arrive for any reason, your reservation will be cancelled and deposit forfeit. Unscheduled early departures are subject to a fee of 100% of room rate per room.

Minimum Night Stay Requirements

The resort may require a minimum length of stay during weekends and holidays.

Travel Agents

Qualifying room rates are commissionable at 10%. Qualifying packages are commissionable at 10% of the room portion. Group rates are non-commissionable. A valid IATA number and associated address are required at the time of booking in order to receive 10% commission on qualifying room rates. CLIA numbers are not accepted.

Erroneous Pricing Notice

Alyeska Resort reserves the right not to honor any published prices or coupons that it determines were erroneous due to printing, electronic or clerical error.

While on the slopes, you will see people using alpine skis, telemark skis, snowboards, and other snow play equipment such as snow skates, snow bikes and adaptive ski gear. You will see skiers of all levels – from beginners enjoying their first day on the slopes to expert skiers with years of experience. It is always your responsibility, regardless of the equipment used or the level of skier that you are, to be courteous to others and to be aware that skiing safely makes the ski slopes safer for all of us.

Alyeska is a large mountain with difficult and dangerous terrain and skiing and riding are dangerous sports.  We do our best to inform guests of the possible hazards associated with snow sports. We do our best to mark hazards and dangerous terrain appropriately. We also actively open and close certain areas of the mountain often due to Snow Safety considerations, ski conditions, or darkness

Our beginner ski zones and high skier traffic areas are important to us and we refer to these areas as “Slow” zones. We label them as such on our trail maps and with signs and banners as you ski through each of these areas. We encourage guests to ‘Go with the Flow’ in these areas, ski only as fast as the skier next to you. Our least favorite part of the job is to be the police on the mountain. We do our best to keep an eye on people skiing around to ensure everyone is skiing safely and within their limits.

Alyeska has set Enforcement Guidelines based on the Skier Responsibility Code and Mountain Safety Concerns for behavior on the mountain. When an individual crosses these lines, we have to step in and be the police, and we have no tolerance for unsafe behavior at Alyeska. We have a relationship with the Department of Natural Resources and due to this relationship we issue DNR citations to individuals in violations of certain rules. In addition to loss of lift privileges and fines we also require all ‘violators’ to take the Mountain Education Test, a tool used to help educate.